Refund Policy

• You can cancel any time from your account settings; cancellation stops the next renewal and you keep access until the end of the current paid period.
• Subscription fees are generally non-refundable for periods already started, except where required by law.
• If you were charged in error or experienced a material failure of the Service that we could not resolve, contact us and we will work with you in good faith on a prorated refund or credit.

• Credits already consumed by agent runs are non-refundable, because the underlying model and infrastructure costs have been incurred.
• Unused credits can be refunded within 14 days of purchase if they have not been consumed — contact us and we’ll reverse the charge for the unused balance.
• Credits granted for free (promotional or complimentary) have no cash value and are not refundable.

Email hello@silvanexum.dev from your account email with your organization name and what you’d like refunded. We aim to respond within 5 business days. Approved refunds are returned to your original payment method via Stripe; the time to appear depends on your bank.

If something looks wrong on your bill, please contact us first — we can almost always resolve it faster than a bank dispute. This policy is part of our Terms of Service.